Terms and Conditions for Man With Van Castelnau

These Terms and Conditions apply to all services supplied by Man With Van Castelnau, including domestic removals, office moves, item collection, delivery services, and related loading or unloading work. By placing a booking, the customer agrees to be bound by these terms, which are designed to set out clearly what each party can expect before, during, and after the service. The purpose of these terms is to provide a fair and practical framework for a professional man with van service while allowing for the normal risks and responsibilities involved in transportation and handling.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These conditions apply whether the service is booked for a single item, a full property move, or a multi-stop transport job. If any part of these terms is found to be unenforceable, the remainder will continue to apply to the fullest extent permitted by law.

All bookings are subject to availability and acceptance by us. A booking is only confirmed when the customer has supplied the necessary details, received confirmation of the agreed service, and, where required, paid any deposit or advance charge. We reserve the right to decline any job where the information provided is incomplete, inaccurate, unsafe, or unsuitable for the vehicle, equipment, or staffing levels available. For clarity, Man With Van Castelnau may adjust the booking if circumstances change materially before the collection date.

Booking Process
The booking process begins when the customer provides the relevant service details, including collection and delivery addresses, preferred date and time, type and volume of items, access conditions, parking arrangements, and any special handling requirements. The customer must ensure that all information is accurate and complete. If the customer requests a quote, any price offered is based on the information supplied at that time and may be revised if the actual job differs from the original description.

Once a booking request has been reviewed, we may issue a written or verbal confirmation setting out the agreed scope of work, estimated duration, price basis, and any conditions attached to the move. The customer should check the confirmation carefully and notify us promptly of any errors. We do not accept responsibility for delays or additional charges arising from incorrect or incomplete booking information provided by the customer. A Man With Van Castelnau booking is not final until confirmed by us.

Where the job requires multiple workers, specialist lifting equipment, parking permits, or particular access arrangements, these must be disclosed in advance. We may refuse to proceed, or may request an amendment to the booking, if the load exceeds safe working limits or if the conditions present a risk to people, property, or the vehicle. The customer is responsible for ensuring that items are ready for collection at the agreed time and that any required permissions are in place.

Payments
Payment terms will be specified at the time of booking or in the confirmation provided. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit, part-payment, or full advance payment for certain jobs, especially where the booking is for a busy period, involves significant mileage, or requires reservation of a time slot. Any deposit may be non-refundable except where cancellation is made in accordance with these terms.

Accepted methods of payment may include bank transfer, debit card, credit card, or other agreed methods. The customer is responsible for ensuring that payment can be made promptly and without delay. If payment is not received when due, we reserve the right to charge reasonable recovery costs, suspend further work, retain goods only to the extent permitted by law, or refuse future services. Any bank charges, failed payment fees, or additional administrative costs caused by the customer’s payment failure may be passed on to the customer.

Unless expressly stated, all prices are exclusive of any parking fees, tolls, congestion charges, cleaning costs, storage charges, waste disposal fees, and other third-party expenses. Where such costs are incurred during the job and were not included in the original quotation, they may be added to the final invoice. We may also amend the price if the scope of work changes because of extra items, additional floors, waiting time, or unforeseen access restrictions. A man with van hire price is therefore conditional on the actual service delivered.

Cancellations and Changes
The customer may request a change to the booking date, time, or scope of work, but such changes are subject to our availability and may result in a revised price. If the customer wishes to cancel a confirmed booking, they should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether a deposit has been taken. Any cancellation policy communicated at the time of booking will form part of the agreement.

If the customer cancels at short notice, fails to provide access, is unavailable at the collection or delivery address, or does not have the items ready for loading, we may treat the booking as cancelled by the customer and charge a reasonable fee for time lost, travel costs, and resources reserved. This applies equally where the customer asks us to wait beyond a reasonable period and we are unable to continue with the job. In limited circumstances, a Man With Van Castelnau service may also be cancelled by us due to unsafe conditions, vehicle failure, severe disruption, or events beyond our control.

If we must cancel or reschedule, we will use reasonable efforts to notify the customer and offer an alternative date or a refund of any prepaid amount for the cancelled portion of the service. We are not liable for any indirect loss resulting from cancellation, including missed appointments, delayed exchanges, or consequential expenses, except where such liability cannot be excluded under applicable law. Nothing in these terms affects statutory rights where they apply.

Liability and Customer Responsibilities
We will exercise reasonable care and skill when carrying out the service, but the customer remains responsible for ensuring that items are properly packed, labelled, and fit for transport unless we have expressly agreed to pack or prepare them. Fragile, valuable, sentimental, or high-risk items should be identified in advance. The customer should remove batteries, fuel, loose glass, and other hazardous contents where relevant and should ensure that appliances are disconnected safely before collection.

Our liability for loss or damage is limited to direct loss caused by our proven negligence and, where appropriate, subject to any applicable insurance terms or statutory limits. We are not responsible for damage arising from ordinary wear and tear, pre-existing defects, poor packing, overloading by the customer, hidden weaknesses in furniture, or items that are inherently unstable or unsuitable for transport. We are also not liable for delays caused by traffic, access problems, weather, strikes, road closures, or other circumstances outside our reasonable control.

Where the customer or any third party instructs us to move an item that appears unsafe, excessively heavy, poorly secured, or likely to cause damage, we may refuse to handle it or may do so only at the customer’s risk and written instruction where appropriate. The customer must ensure that their property is insured for the full replacement value of their goods unless we have expressly agreed otherwise. Any claim for loss or damage must be raised promptly and supported by reasonable evidence. These provisions reflect the practical risks of a man and van service.

Waste Regulations and Environmental Rules
Where our service includes removal, disposal, or transport of unwanted items, the customer must accurately describe the materials to be collected and must not present us with items that are prohibited, unsafe, or illegally disposed of. We will only carry and dispose of waste in accordance with applicable UK waste legislation, environmental protection requirements, and licensing obligations. The customer acknowledges that waste handling may require classification, segregation, and transfer to authorised facilities.

We do not accept responsibility for waste incorrectly described as general household rubbish where it contains hazardous, clinical, electrical, or restricted materials. The customer must disclose paints, solvents, batteries, gas cylinders, fridges, freezers, tyres, asbestos, chemicals, and any other controlled waste before the booking is accepted. If undisclosed prohibited waste is discovered, we may refuse collection, separate the load, or charge additional fees for safe handling, storage, or lawful disposal. A Man With Van Castelnau removal service is not a substitute for illegal dumping or unlicensed clearance.

If waste transfer notes, receipts, or proof of lawful disposal are required by law or by the nature of the service, we may supply them or arrange them as appropriate. The customer must cooperate fully with any lawful waste documentation process and must not request that materials be disposed of in a way that breaches environmental rules. If the customer supplies items that contaminate other loads, damage the vehicle, or create cleaning or decontamination obligations, the customer will be liable for all resulting costs and losses.

Access, Parking, and Site Conditions
The customer must ensure suitable access to the collection and delivery points, including adequate parking, clear routes, working lifts where relevant, and any necessary permits or permissions. If access is restricted, we may apply waiting time charges, additional labour charges, or vehicle re-routing fees. We are not responsible for failure to complete a job on time where delays result from poor access, locked premises, inaccurate directions, or a lack of on-site assistance where previously agreed.

Where the move involves stairs, narrow corridors, awkward turns, or limited loading space, the customer must tell us in advance so that appropriate planning can take place. We reserve the right to refuse movement of an item if the route is unsafe or likely to cause damage to the property, the item, or our staff. If local restrictions prevent the vehicle from parking near the entrance, any additional carrying distance or second-trip requirement may be charged extra. These rules apply equally to a Man With Van Castelnau collection or delivery.

Insurance and Claims
We may maintain public liability and, where applicable, goods-in-transit cover, but insurance does not replace the customer’s own obligation to declare high-value or fragile items. Claims must be submitted in writing within a reasonable time after the service, together with details of the item, the alleged damage, supporting photographs where available, and evidence of value or repair cost. Failure to report promptly may affect the assessment of any claim. No claim may exceed the liability cap applicable under these terms unless required by law.

Events Beyond Our Control
We are not liable for delay or failure to perform any obligation caused by events outside our reasonable control, including extreme weather, accidents, fire, flood, national emergencies, industrial action, infrastructure failures, government restrictions, or third-party interference. If such an event occurs, we will use reasonable efforts to minimise disruption and may suspend, defer, or cancel the affected service. Any money paid in advance will be dealt with fairly in line with the circumstances and any work already completed.

Privacy and Data Use
We only use customer information for the purpose of managing bookings, providing services, handling invoicing, maintaining records, and complying with legal obligations. Personal data will be processed in accordance with applicable UK data protection law. We do not sell customer information, and we only share data where necessary for the delivery of the service, lawful accounting, insurance, or dispute handling. By booking, the customer consents to the use of their information for these purposes.

Governing Law
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any dispute cannot be resolved amicably, the parties should first attempt to settle the matter through good-faith communication before commencing formal proceedings.