Privacy Policy
Man with Van Castelnau Privacy Policy
This Privacy Policy explains how Man with Van Castelnau collects, uses, stores and protects personal data relating to our customers in the Castelnau area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Man with Van Castelnau customers in the area, including individuals and businesses that contact us, request a quote, make a booking or use our services.
Who this privacy policy applies to
This Privacy Policy applies to any person or business that uses, or expresses an interest in using, Man with Van Castelnau services in the Castelnau area. This includes potential customers who contact us for information or a quote, confirmed customers who book and use our services, and any person who communicates with us on behalf of a customer.
Personal data we collect
We collect and process personal data that is necessary for the provision of our man and van services and for the administration of our business. The types of personal data we may collect include:
Identity data such as your name and, where relevant, the name of your business or organisation.
Contact data such as your address, pick up and drop off addresses, email details where provided, and any other contact details you choose to share with us.
Booking and service data such as the date and time of your booking, the type of items to be moved, access information for properties, special instructions and any notes necessary to carry out the service safely and efficiently.
Payment and transaction data such as the amount charged, payment method, payment status and invoice information. We do not store full payment card details; where card payments are used, these are typically processed securely by third party payment processors.
Communication data including records of communications between you and Man with Van Castelnau, such as enquiries, booking confirmations, and any feedback or complaints you provide.
Technical and usage data which may include basic information about how you contacted us, such as the date and time of your enquiry and the means used to contact us. We do not seek to use this data to identify you directly unless necessary for providing our services or addressing issues.
How we collect personal data
We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking or communicate with us in any way. This may be by phone, messaging services, forms or other communication methods that you choose to use.
We may also receive limited personal data indirectly, for example when someone else makes a booking on your behalf and provides your details for the purposes of the service, or when a business client gives us contact details of its staff members who we need to coordinate with.
Lawful bases for processing personal data
We process personal data only when we have a lawful basis under data protection law. Depending on the circumstances, Man with Van Castelnau relies on the following lawful bases:
Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes processing your identity, contact, booking and payment data to provide our services, confirm bookings, manage changes, issue invoices and receipts, and handle related customer service queries.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, maintaining records of jobs carried out, preventing and detecting fraud or misuse, responding to enquiries, managing disputes, and keeping basic records for business planning and service quality.
Legal obligations: We process personal data where it is necessary to comply with legal or regulatory obligations, such as tax and accounting requirements, record keeping, and responding to lawful requests from authorities.
Consent: In some limited cases, we may rely on your consent, for example if you expressly agree to receive specific forms of marketing communication from us. Where processing is based on consent, you can withdraw your consent at any time.
How we use personal data
We use personal data primarily to provide and manage our man and van services in the Castelnau area. This includes:
Responding to your enquiries and providing quotes.
Scheduling and managing bookings.
Planning and carrying out moves and related services.
Communicating with you about your booking, including confirmations, updates, changes and follow up.
Issuing invoices, processing payments and maintaining financial records.
Handling feedback, complaints and disputes.
Improving our services, internal administration and record keeping.
Data retention
Man with Van Castelnau keeps personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
In general, contact, booking and transaction records are retained for a period that allows us to manage our relationship with you, respond to any queries or disputes, and comply with tax and accounting obligations. After this period, data is securely deleted, anonymised or archived in a way that does not identify you.
The exact retention period may vary depending on the type of data, the nature of the services provided and any applicable legal requirements. We periodically review the personal data we hold and securely dispose of data that is no longer needed.
Data processors and third party recipients
We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate security measures and to comply with data protection law.
Categories of processors and third party recipients may include:
Payment processing providers who handle card or electronic payments for our services.
Accountants or accounting service providers who help us maintain accurate financial and tax records.
IT or administrative service providers who support the secure operation of our systems and communication channels.
Where required by law, we may also share personal data with regulatory bodies, law enforcement or other authorities.
We do not sell your personal data to third parties.
International data transfers
Where any of our processors or service providers are located outside the United Kingdom, we take steps to ensure that your personal data is protected with appropriate safeguards. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of protection recognised under data protection law.
Data security
Man with Van Castelnau takes the security of personal data seriously. We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. These measures include restricting access to personal data to those who need it for the purposes described in this Privacy Policy, using secure methods to store and transmit data where applicable, and regularly reviewing our security practices.
Your data protection rights
As a customer of Man with Van Castelnau in the Castelnau area, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exceptions, but in general include the following:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis for processing applies.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is necessary for legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to raise concerns with the relevant data protection authority if you believe your data protection rights have been infringed.
Updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all customers in the Castelnau area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect and use personal data.
Contact regarding privacy
If you have any questions about this Privacy Policy or how Man with Van Castelnau handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication channels you use for our services and indicate that your request relates to data protection or privacy.
